Please enter the details of your request. A member of our support staff will respond as soon as possible.
Select the base version of your game (ex. Castle Story: Winter = Castle Story)
Support ID (check Settings) or Storm8 ID (check Help/FAQ)
[IMPORTANT] Provide the ID (temporary) currently on the new device or device you want to use.
Please let us know approximately how many Gems/Gold you had on your original account the last time you logged in.
(Ex. iPhone 6s Plus, Samsung Galaxy S5)
4 - 30 alphanumeric characters and no spaces or symbols
(if known and comments are posted on another player's wall)