Submit a request

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Select the base version of your game (ex. Castle Story: Winter > Castle Story)

Support ID (check Settings) or Storm8 ID (check Help/FAQ)

Install the app on the device you want to use and create a temporary ID.

Please let us know approximately how many Gems/Gold you had on your original account the last time you logged in.

(Ex. iPhone 6s Plus, Samsung Galaxy S5)

(Ex. iPhone 6s Plus, Samsung Galaxy S5)

4 - 30 alphanumeric characters and no spaces or symbols

(if known and comments are posted on another player's wall)

(if known)

Add file or drop files here